Subject: Furnace, Air Conditioner and Thermostat Installation

From the beginning Kelley Brothers demonstrated knowledge, courtesy, honesty, and integrity. Pat Kelley armed us with all of his expertise plus pamphlets to aid us in our decision to best meet our needs. (Pat even encouraged us to check out the competition!)

Kelley Brothers immediately returned telephone calls and answered questions. Installation (led by John Kelley) was completed on the scheduled day and time (no standing around waiting).

The installers were again courteous, professional, competent, and left our basement and outdoor area CLEAN. John Kelley took the time to explain the operation of our thermostat, furnace and air conditioner. We feel confident as we enjoy the results of the installation.

Pat Kelley himself inspected on install day. The following day he phoned plus made a visit to our home to check on the comfort levels. What a pleasure to do business with Kelley Brothers.

Charles and Jo-Ann
Northville, Michigan

Dear Kelley Brothers,

What a wonderful experience! We wanted to let you know how pleased we were with our furnace and central air conditioning installation. Your technicians are some of the friendliest and hardest working guys around! Everything was done so efficiently, it took only about 51/2 hours to both remove our old furnace and install our new units. Best of all your team kept our house nice and clean. Laying tarps throughout our whole house was above and beyond what was expected. If the great service wasn't enough you saved us money with your competitive prices and our new lower electric bills! Words can't express our gratitude for this awesome service experience. We will be sure to pass your name on to all of our family and friends.

Thanks again,
The O'Rourke's

Dear Kelley Brothers,

After your installation of our new Amana furnace and air conditioner two weeks ago I had to write to let you know how incredibly pleased we have been with every moment of our contact with your company. From the salesperson's, Mike Rooney, presentation, through the installation of the equipment, the instruction of it's operation, to the clean-up, and the follow-up of your office as well as Pat Kelley's personal phone calls, "just to double check that all is going well and that you're happy with our work," everything was professional and simply top notch.

We have hired numerous contractors and have never had a better experience than with your company. Be assured that we will certainly highly recommend your company to anyone looking for a new furnace, air conditioner, or any service you offer. Please feel free to reference us as extremely satisfied customers to any prospective client looking for a reference.
Again, our thanks for your experienced, helpful, courteous, conscientious, and quality workmanship and business practices. It is surely appreciated.

Mr. & Mrs. Logan
Northville, MI

Pat,
Just a note to let you know that we were very pleased with the service Kelley Brothers provided us. Eddie kept us informed and clarified a lot of details that we needed to understand.

Mr. & Mrs. Williams
P.S. Heard your ad on Joe Gannon's show! He's right about you!

Greg,
I wanted to take the time to thank you for referring Kelley Brothers to install our new 42kW generator. The installation was and is flawless and was in fact highly regarded by the Northville Township Building Inspector, Tom Morrison.

Of the numerous contractors I deal daily with for both business and personal reasons, Pat Kelley and his team of associates are at the top of my list for contractors I'd recommend to a friend. Thank you again for steering me toward Kelley Brothers.

Sincerely,
Mr. Snyder

Dear Kelley Brothers,
I am writing to let you know how satisfied we are with the service we received from your company. We have maintenance contracts on several of our commercial lease properties and we use Kelley Brothers for servicing and replacement of our commercial HVAC equipment.

Your installation and service personnel are professional and pleasant to work with. The technicians are extremely knowledgeable of the HVAC equipment and the distribution systems associated with the equipment.
I put my trust in the knowledge and professionalism of the Kelley Brothers team, and I would recommend your company to associates and co-workers.

Sincerely,
Mrs. Wilke
Property Manager for Damico Development

Kelley Brothers,
Thank you so very much for your kindness. We appreciate very much your fixing our space heater. We would also like to tell you how pleasant your workers are. Again thank you very much.

The Majors

Dear Pat:

I needed an automatic stand-by generator for my home up north. I decided to get another one and a ductless air conditioning system as a supplement, both for my home in the city and my home up north. Pat & John helped me purchase the correct equipment. Their prices were competitive; they installed everything correctly and as promised; they cleaned up after themselves; and best of all, they're nice guys. I will never use anyone else.

Very truly yours,
Stephen M. Landau

Dear Pat:

I had to write to let you know what a fantastic job your service men did on correcting the problem we were having with un-balanced air flow, resulting in rooms that were either too hot or too cold in our tri-level home. We are so thrilled with the comfort level in all of our rooms now - , it's a difference between night and day. Your technicians took all the time that was required to make sure each room was the best it could be and I know the effort that was put in was over and above any service I've ever experienced. That kind of service is something you see very rarely, if at all, in this day and age. Their efficiency matched their friendliness and their eagerness to make sure I was happy. And if that wasn't enough, you took the time out of your busy day to stop by and make sure everything was ok, which just added to what was already top-notch customer service.

I also want you to know that I've already seen a substantial savings in my utility bills since your company installed our new variable speed high efficiency furnace and air conditioner. You have proven to me that making and keeping your customers happy is a top priority, and that is what will keep you around for a long time. I certainly will be referring your company to friends and family any chance I get.

Thanks, Pat, for taking the time to care in a world that's mainly "take the money and run". It truly is appreciated.

Sincerely,
The Knowles Family

Kelley Brothers:

We purchased an Amana Air Conditioner from Kelley Brothers in 2005 and were very pleased with every aspect of your service. When our furnace died in 2007, we immediately called Kelley Brothers and they installed a Trane furnace in our home. We would highly recommend you to everyone. Your products, professionalism and courtesy have been outstanding.

Dave and Marge Longridge
Northville, MI

Dear Mike,

I would like to commend you and the rest of the Kelley Brothers LC's crew involved in the installation of the Kohler 12KW at our residence. They were all very professional. The work was done quickly, efficiently, and without much disruption inside or outside the house. The crew was very polite and I enjoyed interacting with them. I look forward to successful operation of my generator.

Sincerely,
Eran Pichersky

To: Kelley Brothers Management,

I am writing today to recognize one of Kelley Brothers employees. Since beginning work with Kelley Brothers, this employee has been here faithfully. This employee prides himself on communicating with us whenever there are problems that potentially need more attention or if he knows that he will not be able to complete the job that day. Not only is he thorough but, he has a great disposition and a warm personality.

Since our buildings went to new controls back in the summer of 2007 this Kelley Brothers employee has bent over backwards to accommodate us and give 100% service. I am speaking of Mr. Marc Neiman. Marc's personality is so genuine, it is rare to find people like Marc, and even more rare to find them working in a service industry. I hope that the management of Kelley Brothers recognizes how fortunate they are to have Mr. Neiman on the staff.

I hope in some small way that this letter and the recognition for a job well done will be placed into Mr. Neiman's personal file. On behalf of all of us at the Capuchins; thanks Marc for all your hard work and diligence.

Cordially,
Jose Soberal
Facilities Manager for the Province of St. Joseph