Testimonials |
Dear Pat: Needed an automatic stand-by generator for my home up north. Decided to get another one & then a ductless air conditioning system as a supplement, both for my home in the city. Pat & John helped me purchase the correct equipment. Their prices were competitive. They installed everything correctly & as promised. They cleaned up after themselves & best of all, they're nice guys. I will never use anyone else. Very truly yours,
Dear Pat: I had to write to let you know what a fantastic job your service men did on correcting the problem we were having with un-balanced air flow, resulting in rooms that were either too hot or too cold in our tri-level home. We are so thrilled with the comfort level now in all of our rooms, it’s a difference of night and day. Your technicians took all the time that was required to make sure each room was the best it could be and I know the effort that was put in was over and above any service I’ve ever experienced. That kind of service is something you see very rarely, if at all, in this day and age. Their efficiency matched their friendliness and their eagerness to make sure I was happy. And if that wasn’t enough, you took the time out of your busy day to stop by and make sure everything was o.k., which just added to what was already top-notch customer service. I also want you to know that I’ve already seen a substantial savings in my utility bills since your company installed our new variable speed high efficiency furnace and air conditioner. You have proven to me that making and keeping your customers happy is a top priority, and that is what will keep you around for a long time. Our family is building a vacation home in northern Michigan; I just wish you traveled that far because we would certainly be using you for our heating and cooling needs. I certainly will be referring your company to friends and family any chance I get (you should have gotten one customer already). Thanks Pat for taking the time to care in a world that’s mainly “take the money and run,” it’s truly appreciated. Sincerely, The Knowles Family
April 26, 2007 Dear Mike, Please find enclosed the payment for the balance on the Kohler 12KW installation at our residence. I look forward to successful operation of my generator. S Sincerely,
Dear Kelley Brothers, What a wonderful experience! We wanted to let you know how pleased we were with our furnace and central air conditioning install. Your technicians are some of the friendliest and hardest working guys around! Everything was done so efficiently, it took only about 5 ½ hours to both remove our old furnace, and install our new units. Best of all your team kept our house nice and clean. Laying tarps throughout our whole house was above and beyond what was expected. If the great service wasn't enough you saved us money with your competitive prices and our new lower electric bills! Words can't express our gratitude for this awesome service experience. We will be sure to pass your name on to all of our family and friends. Thanks Again! The O'Rourke's
May 23, 2007
Dave and Marge Longridge Northville, MI.
Hi Pat, Sue and I would like to thank you and your crew again for helping with the success of our recent home remodel project. Your work on our electrical, HVAC system, and whole house generator far exceeded our expectations in both quality of products and workmanship. In fact, our local Canton Township mechanical inspector was so impressed with the quality and workmanship of our new furnace and duct installation he voiced appreciation just at seeing it: "This is beautiful work you seldom see these days; I am really impressed". He went so far as to even call you and share his appreciation of your work. That doesn't happen everyday. Self-contracting our project was a daunting undertaking. But as hard as it was most of our contractors, and Kelley Brother especially, made the experience workable, worthwhile, satisfying, and successful. Kelly Brothers in particular (you, John, Steve, Dave) displayed a work ethic that seemed to only exist in nostalgia until now: duty, strength, pride, skill, honesty, loyalty, ingenuity, competence, as well as being friendly, helpful, and respectful. When you and your crew were at work Sue and I could relax knowing things were being done right and our interests were being protected and served. I am not exaggerating and I could go on. But thank you again and we can gladly recommend Kelley Brothers to other homeowners or businesses. Sincerely,
Dear Mr. Kelley: We wish to take this opportunity to thank you for your superior payment history. We also want to thank you for your support; customers such as yourself have been the source of our success for over 80 years. We are sending this letter to let you know how much we appreciate doing business with you. We want to acknowledge your exemplary pay history and the professional manner in which you operate your business. We would like you to thank the people in your company that are responsible for paying your bills and their efforts. We find ourselves in challenging times due to the bleak economic outlook for our area. However, it is our objective to give you the best service possible. We look forward to being part of your future; please let us know how we can help you. We know that we must earn your business everyday. Thank you so much for your support of our company. Have a good 2008 and God Bless. Sincerely, |
